Products offered for sale

The descriptions of the products proposed by HD ALICANTE on its website are accurate, and are based on the information provided by the brands and / or suppliers of the products.

All the data included in each product sheet and / or in its photograph have a merely informative function, therefore, HD ALICANTE declines any responsibility for the appearance of errors in said information, although it undertakes to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after having been informed of them.

All users / clients have a right of withdrawal of 7 days as established by the Spanish Retail Trade Law

Orders

Users / clients have the possibility of placing their orders online: through www.h-dalicante.es.

To place your order, the user / client must provide certain types of information:

- Providing your user / client number, in case you are already a user / client, which is strictly personal.

- Completely filling in the blanks of the online order without spaces and without points.

In case of being a new user / client, the user / client number will be transmitted by the services of HD ALICANTE after the first order.

The fact for the user / client to place the order is equivalent to the full and entire acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

The internet portal of HD ALICANTE allows the user / customer to check the content of their order, and where appropriate, modify and validate it definitively.
In this way, the order will only be saved permanently when the summary screen of the order is validated for the last time. This last click resembles the handwritten signature, hereinafter referred to as the acceptance click. As of the acceptance click indicated above, the order will be considered irrevocable.

Any conflict on this last point will be resolved with the possibility of a possible change and the application of the guarantees mentioned below.

The society HD ALICANTE will process the orders as long as the items are available. In the absence of product availability HD ALICANTE undertakes to inform the user / client as soon as possible.

Users / customers must ensure that they are fully authorized to use the payment card. Only people with the necessary legal capacity to sign contracts related to the class of goods and services proposed on this website can place orders in HD ALICANTE.

The data archived by HD ALICANTE constitute proof of all transactions carried out between HD ALICANTE and its users / clients. HD ALICANTE will confirm to the member, within a maximum period of 24 hours, that their order has been registered.

The contractual information will be provided by HD ALICANTE to users / partner clients through its website.

If HD ALICANTE intends to use the email address provided by the user / client in the framework of the subscription of their orders, for the sending of subsequent commercial communications, must expressly inform the user / client and request their consent. Said consent may be revoked by the member at any time it deems appropriate, by simply sending an e-mail to HD ALICANTE.

PRICE, PAYMENT AND BILLING

In the prices of the motorcycles are excluded registration, transport and second place. The prices of the Products are indicated in euros (VAT included), excluding shipping costs. Shipping costs are borne by Borjamotor SA and are free for the user / customer.

Any change in the VAT rate will be automatically applied to the price of the Products.

Payment and billing.

You can choose between the following forms of payment:

I pay with credit card
You can pay with the following credit cards: Visa and MasterCard. The data transmission will be encrypted in a secure server environment under 256-bit SSL protocol. The amount of the purchases will be charged to the bank account of the user / client once the confirmation of authorization is received from the bank payment centers.
In the event of a bank rejection, the order will be automatically canceled.

Payment through the Paypal service
PayPal is the easy and safe way to pay and receive payments without sharing your financial information.

Exceptional situations.

* In the event that items have been expressly requested by a client that are not in the stock of HD ALICANTE and the purchase has been made effectively by the user / client who demands the cancellation of the charge, he must compensate HD ALICANTE of the damages caused by said cancellation.

*HD ALICANTE reserves the right to reject any request from a user with whom there is a dispute.

ORDER CONFIRMATION

Order placed

After the final recording of the order placed, A confirmation email will be sent to you. By keeping this email and / or printing it, you will have a proof of your order that HD ALICANTE recommends you save.
Attention: this email confirms that your order has been considered by HD ALICANTE and not that the ordered Product is available. 99% of the time the product will be available, it will be a very exceptional case that it is not.

We always work with merchandise in stock either in the store or at the factory, except in the case of motorcycle accessories, but we also review our merchandise before sending it and if we detect any defect or damage, no matter how small, we will not send it to you. This is 1% of the times in which this non-availability of the product occurs.

Unavailability of a product.

In the event of unavailability of a product Once the order has been placed and before the end of the process of sending the sale in question, we will inform you by e-mail or by phone, to propose if you wish to accept a new period for receiving the Product or a replacement Product, or cancel the order.

If the charge has already been made to your account at the time of giving you the information regarding the unavailability of the product, you will be reimbursed for the corresponding amounts, through the means of payment you used for the purchase and as soon as possible.

Shipping and delivery.

Shipping costs are paid by the customer

Modalities and place of delivery

Home delivery. The order will be sent to the shipping address indicated by the customer.

For orders within the Peninsula, they will be sent, if possible, in a single package through any of the following courier services:

MRW

Orders will be delivered to the address indicated by the user when placing the order: in case of absence, a notice will be sent with a telephone number to arrange delivery with the private carrier or the post office.

Picked up at the store: You can pick up your order at our dealership. It will be done by the client at CRTA OCAÑA 56-58, 03006 of ALICANTE, headquarters of HD ALICANTE.

Delivery

The delivery of orders within Spain (except for force majeure or holidays) will be made within the estimated period of 72 hours from the product's departure from our warehouse. Orders placed after 14:12 pm will be processed the next day. Saturdays, Sundays or holidays are not counted. For deliveries in the Balearic Islands, the delivery time will be 17-XNUMX days.

Deliveries are made Between 2 and 12 business days from the order date according to stock availability. In case of taking longer, the client will always be notified in advance. Most orders are delivered within 72 hours. For orders outside the peninsula (Balearic Islands) this period is extended to 17 days.

Faced with any lack of stock or modification of the order, we will contact the buyer before serving the order, to look for a possible product change or wait for the replacement by the supplier. In the latter case, the times are subject to the response time of the provider.

Each delivery is considered made from the moment in which the transport company makes the product available to the user or person authorized by the latter, which is materialized through the control system used by the transport company.

Precautions to be taken into account at the time of delivery

It is the responsibility of the recipient to check the shipments upon arrival, express observations and submit all the claims that he deems appropriate, he may even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. Said observations or claims must be sent to the transport company already

HD ALICANTE, within a period of three working days from the date of receipt of the Product by the customer, sending:
- a registered letter with acknowledgment of receipt to HD ALICANTE, Crta Ocaña 56-58. Opel building. 03006 ALICANTE.
- or an email to admin@h-dalicante.es.
If no claim is made within the aforementioned period, the Products delivered will be deemed to be in conformity and have been accepted by the customer.

If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the user / customer must, under penalty of expiration, make their claims within seven days of delivery.

In case of delay, breakage or receipt of an incomplete order, the user / client may send us an email through our website.

***

*** ACCESSORIES SECTION for Harley-Davidson motorcycles:

The purchase of articles in this section is firm and without a return guarantee. The delivery time will depend on the factory stock, approximately 3-4 weeks. The sale of accessories, parts and parts or intervention in your motorcycle that incorporates these elements, may vary the result and be not suitable in your next ITV. We kindly ask you to consult the compatibilities and their possible homologation when acquiring parts, accessories or parts, including their installation, since otherwise BORJAMOTOR SA will not be responsible for the results in subsequent ITVs.

*** Shipping will be free in the peninsula as long as it is a purchase over € 80

For Peninsular Spanish territory.

RETURN

If you are not satisfied with the item (s) received, and as long as the product is not used and is kept in its original packaging, as received, you have a period of 1 month to return it, counting from the date delivery of the order (according to art. 44 of Law 7/1996, of January 15, Retail Trade Regulation modified by Law 47/2002, of December 19) .The buyer will bear the costs of the return and first shipping (for the peninsula € 6,51 and for the Balearic Islands € 15) or only the first shipment in the event that the client decides to send it directly to the dealer. Once received in our warehouse and checked the status of the item (s), we will proceed to replace it with another or to refund the amount paid by bank transfer or credit to the bank card with which the payment was made. The refund of this amount will be made within a maximum of 30 days from the receipt of the order in our warehouse.

If the item is not received in its original packaging, it will suffer a depreciation of its value.

In the case of defective products or erroneous shipments, all shipping costs will be at our expense.

Always indicate on the delivery note of the carrier to make the delivery if you observe that the order is in poor condition and check the merchandise in their presence, also indicating the defects you find on the delivery note. Tell us the delivery note number and the deficiencies and we will assess the forwarding of the order or, where appropriate, the refund of the order.

Before making any return or claim, you must contact us through the mail customers@h-dalicante.es and follow our instructions.

Clients who request it have at their disposal complaint forms at the company's address, calle Crta Ocaña 56-58 Edicio Opel 03006 Alicante.

Exceptional situations

Any item can be exchanged or refunded except for products that bear a contrary mention.
For hygiene reasons, underwear and swimwear cannot be returned.
The articles in our accessories section are firm and without a return guarantee.

Return procedure.

In accordance with the above, HD ALICANTE establishes the following return procedure detailed below for users who wish to return the products they purchased.

You have a period of 15 business days to communicate by email your intention to return your purchase.

In the subject of the message you must write the word "Return" followed by your order number.

In the body of the message you must specify the references of the products you want to return as well as the reason for the return.

You must send the email to:
customers@h-dalicante.es

As soon as we receive this email, we will send you, also via email, a return number. From that moment on, you have a period of 10 calendar days to send us the returned products, under the following conditions:

The product must be in perfect condition and with its original packaging and labeling. The return may not take place in any case if the products supplied were clearly used.

The return number must be clearly written on the outside where the shipping address is indicated.

A copy of the purchase invoice must be included in the package, where the returned products and the reason for the return are marked.

Return conditions.

Returns that do not comply with the stated conditions will not be accepted.

Except in the event that the delivered product is defective or incorrect, the expenses and risks related to the return will be borne by the user / client, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. conservation.

When the delivered product is defective or incorrect, HD ALICANTE will be responsible for collecting the product at the address indicated by the user / customer.

HD ALICANTE does not accept returns sent postage due or cash on delivery.

The reimbursement in the customer's account as a result of the return will be made in the shortest possible time from the receipt of the goods by HD ALICANTE. The return of the products will give rise to a refund equal to the purchase price of the returned product / s. The refund does not include any costs of delivery.

Guarantee and after-sales service.

In any case, the customer will enjoy the guarantee against hidden defects: in this way, if the Product has a manufacturing defect that prevents its correct use, the customer may contact the after-sales service of the HD ALICANTE:

- by sending you an email sent through the form found in the Contact section of the portal.

-Or a registered letter with acknowledgment of receipt to HD ALICANTE, Crta Ocaña 56-58. Opel Building 03006 ALICANTE

All Products marketed by HD ALICANTE have a conventional guarantee against hidden defects provided by the suppliers of HD ALICANTE.

In order to apply this guarantee, the customer must send, at his / her own expense, the Product to the HD ALICANTE, without forgetting to include the invoice. In this case, HD ALICANTE undertakes to send, at its own expense, a Product free of hidden defects to the client, in exchange for the previous one (except when the reservation is exhausted).

In the event that the reservation is exhausted and that the supplier cannot exchange the Product for another, the customer will be proposed to choose between a similar Product or a refund of the initial Product.


** The sale of accessories, parts and parts or intervention on your motorcycle that incorporates these elements, may vary the result and be not suitable at your next ITV. We kindly ask you to check the compatibility and its possible approval when acquiring parts, accessories or parts, including their installation, since otherwise BORJAMOTOR SA will not be responsible for the results in subsequent ITVs.

ORIGIN OF OUR PRODUCTS.

Origin of our products.

Next to the product photo you will see one of the following symbols that will indicate the origin of said product, in the attached description you can see its meaning.

The Harley-Davidson MotorClothes® Merchandise
This symbol represents the brand Harley-Davidson MotorClothes®. Products with this symbol are sold directly by the Harley-Davidson Motor Company.

Licensed Projects
Products bearing this symbol are also official Harley-Davidson brand products but are not marketed directly by the Harley-Davidson Motor Company, but by other licensed manufacturers under very rigorous quality controls.

Examples of these licenses are, for example:
- the manufacture and marketing of Harley-Davidson watches by Bulova,
- the manufacture and marketing of Harley-Davidson toys by Maisto,
- the manufacture and marketing of Harley-Davidson jewelry by MODE,
- the manufacture and sale of Harley-Davidson lighters by Zippo,
- ...

Both are ORIGINAL PRODUCTS of the Harley-Davidson brand and are subject to the quality standards required by the Harley-Davidson Motor Company.

HD ALICANTE does not sell any Harley-Davidson product not authorized by the Harley-Davidson Motor Company.